Frequently Asked Questions

If you don’t see the answer you’re looking for, don’t hesitate to contact us.

Corners and Specifiers

How can I get samples of specific corners – not the whole set?

We now carry supplemental sets of our most popular Crescent Select and Ragmat Matboard collections. These are ideal when you need to replace your most often used matboard corners. Contact customer support at 888-293-3956 to order these or other Crescent product samples.

Why can’t I get samples from my distributor anymore?

Corner sets are quite costly to produce and we work closely with our Distributor partners to ensure that sets get to the framers as soon as they are available but it is easier for Crescent to manage limited inventories of corner sets by keeping them in one location.

When are corners going to be available?

We are making corner sets and specifiers all the time. We produce thousands every year.  Thousands of Select sets have been produced already this year.  RagMat and Moorman sets are in production now.  They take a few months to produce but will be available later this year. Please contact us with which set you are looking for.

View Less

Distributors

Can I buy directly from you?

Shipping costs and high minimums associated with buying direct make that option cost prohibitive for most customers.  However, if you feel that there are reasons that you should be considered we can get you in touch with the Regional Manager in your area for further discussion.

I’m a custom framer, why can’t I be listed on your website as a distributor?

We are currently choosing to list only full-line Crescent Preferred Distributors on our website.

How do I become a distributor?

We currently have over 70 strong distributor partners in the US and Canada and feel that we have strong representation in every region of the country.

View Less

Framer Profile

Will you send me samples if I give you this information?

Having key contact information (store address, contact, phone, email) are critical to conducting business today and we need this key data in order to keep you updated and current with samples and other communications.

Do you share this information with anyone else?

No.  You are giving us this information in confidence and we will always respect your privacy.

Why do you need information on my business?

We would like to be able to send you communications on products and programs that are most suited to your needs and gathering answers to these questions will help us serve you better

We are continually launching products, kicking off promotional or savings programs, updating product information (additions, deletions) and much more.  We want to be able to mail you launch sets for the product lines you favor or email you product and promotional updates – all to help keep you fully current with Crescent products

View Less

General

Is Royal Moorman different than Moorman?

No.  Moorman and Royal Moorman are the same company.  Moorman is a European company based in Holland.  They celebrated their 100 year anniversary in 2012 and were given the “Royal” designation by order of the Queen of Holland.  It is very exclusive and rare for a company to receive this honor and Crescent is proud to support their achievement by changing the branding of their product to “Royal Moorman.”

Can I get a sheet that tells me of Crescent color matches to Pantone colors?

Crescent does not publish a cross-reference listing between its colors and Pantone color specifications.  The color formulations of our products to not often match the CMYK color formulas of the Pantone system so any match would be merely subjective.  However, we will do our best to provide answers to customer inquiries for the closest Pantone match our matboard colors on specific items.

I am trying to match a RagMat item to a lower priced line. Is there a guide that can help me do this?

We do not publish cross-references between Crescent lines or between Crescent and a competitor’s product.  However, we will do our best to provide answers to customer inquiries for cross-references on specific items if we have the information.

I am in the area and just need a few things. Can I stop by and pick up materials at the headquarters?

Crescent is a manufacturing facility and is not set up for order placement at our shipping department.  Orders can be picked up at Crescent by customers with direct buying accounts.

How can I get a Crescent discontinued list?

Current listings of Crescent’s discontinued matboards are available online in the products section of the website.

How can I meet with a Crescent rep?

Crescent has a relatively small field sales team.  However, we can have a Sales rep contact you to see when they will be in your area next and possibly arrange a visit.

View Less

Decorative and International Whitecore

Can I get a chipped specifier for Decorative and International Whitecore products?

Unfortunately, no.  We have decided to produce only printed specifiers for our non-conservation matboard lines.

Why don’t you add to Decorative and International Whitecore lines anymore?

There are no current plans to add to our Decorative (non-conservation) matboard ranges.  Industry growth and focus has shifted to conservation products and those product lines are currently the areas of greatest need for the most framers.

What, if anything, are we missing in the Decorative ranges?  We’d be happy to pass any recommendation on to our Marketing team.

View Less

Berkshire Availability

Does my Distributor offer Berkshire?

Some of our Distributor Partners do carry limited selections of Berkshire product but limit its availability to OEM/Contract customers who do high-volume work and order larger quantities per color (250+ sheets per item).

Can I offer Berkshire?

Berkshire is designed for the OEM/Contract framing market.  These products are limited to customers who need to purchase larger quantities of each color (250+ per item) for high-volume production work.  If you feel that your business model is a fit for Berkshire products we would be happy to get you in touch with one of our Regional Sales Managers for further discussion.

I’m a custom framer, can I get Berkshire corners?

Berkshire is designed for the OEM/Contract framing market.  These products are limited to customers who need to purchase larger quantities of each color (250+ per item) for high-volume production work.  If you feel that your business model is a fit for Berkshire products we would be happy to get you in touch with one of our Regional Sales Managers for further discussion.

If you meet the criteria for these high-volume products we will happily send you corner sets but we will first need to have confirmation from our Regional Sales Manager.

View Less

Mounting Boards

How much do Mounting Boards cost?

Distributors set final pricing.  Please see your preferred Crescent distributor for pricing.

Can I get a sample Mounting board?

We do have samples of our Perfect Mount, Ultra Black, Foam as well as several other mounting products. Please contact us with which product you are interested in.

My distributor doesn’t carry these mounting boards. How can I get them?

Most are willing to special order any mounting product that they do not currently carry in inventory.  We would recommend that you contact your preferred Crescent distributor for availability

Can I buy mounting boards from my distributor?

Many of Crescent’s Mounting boards are available through its Distributor Partners.  Most are willing to special order any mounting product that they do not currently carry in inventory.  We would recommend that you contact your preferred Crescent distributor for availability.

View Less

Art Materials

What is RENDR?

RENDR is a revolutionary paper that can be used for almost any art media.  Ink, paint or other media will not bleed through and will not show through so you can use every side of every page.  No other paper or sketchbook can match this level of performance

Available in sketchbooks (5.5 X 8.5, 8.5 X 11), Spiral bound (8 X 8), Drawing Pads (9 X 12, 11 X 14) and a roll (40’ X 5yd.)

How much do Art Materials cost?

Distributors set final pricing.  Please see your preferred Crescent Art Materials distributor for pricing.

Can I get a sample of art material board/s?

We have samples for nearly all of our Art Materials products. Please contact us with which product you are interested in.

Can I buy Art Materials from my distributor?

Not all Custom Framing Distributors stock Art Materials product.  However, there are distributors who specialize in Art Materials and please click here to search.

View Less

Valiani

How much does it cost?

Doug Farnham is the National Sales Manager for Valiani cutting equipment.  He can be reached at valiani-cutting@crescentcardboard.com for pricing information on these products.

Crescent Regional Sales Managers would also be happy to provide additional information, including pricing and availability.

What makes Valiani special?

Valiani cutters feature a series of unique and easily interchangeable tools that allow you to cut, draw and score – all on the same machine.

Valiani is also known for its high quality, durability and cutting consistency.

How do I place an order?

Some Distributors carry Valiani cutting equipment and we can email you a listing of those participating distributors.

Doug Farnham is the National Sales Manager for Valiani cutting equipment.  He can be reached at valiani-cutting@crescentcardboard.com for information on product availability.

Crescent Regional Sales Managers also would be happy to provide additional information, including pricing, distributor participation and availability.

How can I get more information?

Doug Farnham is the National Sales Manager for Valiani cutting equipment.  He can be reached at valiani-cutting@crescentcardboard.com for information on these products

Crescent Regional Sales Managers also would be happy to provide additional information, including pricing and availability.

View Less