When you make a purchase on our Websites or otherwise, create an account, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Websites or our services.
Usage and Website Activity Information:
When you visit our websites, we may collect more information: Your Internet service provider’s address, the name of the Website directing you, as well as your clicks and activity on our Websites. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Websites more available and user-friendly to our customers.
We also gather customer information by taking note of the purchases you make. This helps us to gauge demand, anticipate future needs, and adjust our manufacturing schedule to meet demand.
Cookies Are Served
Third-Party Service Providers
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information. For instance, their assistance can help us better fulfill customer orders, manage, store and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.
We use a Service Provider to send emails that you have agreed to receive. Web cookies are used in those email messages and at our Websites to help us measure the effectiveness of those emails and for other analytical purposes. You can “opt out” of this email cookie at any time by deleting your name from the Crescent email mailing list, as detailed below.
We also contract with a Service Provider to help us assess visitation to our Websites. To do this, we place small pixel tags and cookies on our Websites. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used.
Update Your Information
Updating your contact information is quick and easy. Just contact us – include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.
Remove Your Name From Our Lists at Any Time
To delete your name from our email contact lists, please follow the unsubscribe instructions contained in any email.
Links to Sites and Services
Compliance With Laws and Law Enforcement
Crescent cooperates with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect the safety, property or rights of Crescent or of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.
We take our customers’ personal information seriously and take steps to protect our customers’ personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Websites. In addition, your credit card data is not stored locally on the web server for onecrescent.com. This means you will need to re-enter your credit card for each purchase, but we feel the privacy benefits of this policy outweigh the inconvenience.
ABOUT SSL CERTIFICATES
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact Crescent at 888-293-3956 ext. 480 to complete your purchase.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.
A Privacy Promise
We support and adhere to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise. ” In so doing, we agree to comply with a customer ’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone or email.
Processing in the United States
Please be aware that your personal information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. If you are located outside the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Websites or our services, you agree that the collection, use, transfer and disclosure of your personal information and communications will be governed by the applicable laws in the United States.
Crescent Cardboard Company, L.L.C.
100 W. Willow Road
Wheeling, IL 60090 U.S.A.
Telephone: (800) 323-1055
Fax: (847) 537-7153
Customer Care: 888-293-3956 ext. 480